Join Our Team

Work closely with Client Services Coordinator to help build, maintain, and analyze the effectiveness of our client services in support of MOWD’s mission and home-delivered meal program, along with engaging with clients and community stakeholders.

Work closely with Client Services Coordinator to help build, maintain, and analyze the effectiveness of our client services in support of MOWD’s mission and home-delivered meal program, along with engaging with clients and community stakeholders.

General Description

Meals on Wheels Durham is seeking an AmeriCorps Member who is interested in program management, social work, and other related fields. This position will assist in daily operations including helping clients navigate available services, preparing routes for delivery by our volunteers, and addressing operational and client concerns. This role will also support larger seasonal projects related to client services. The Client Services Associate will be an integral part of our small team, and will report to the Operations Director. 

This 2022-2023 AmeriCorps position will have a start date (for new full-time 11 month members) of September 1st, 2022, and an end date of July 31st, 2023.

Location: Durham, NC

Salary & Benefits: For the 2022-2023 service year, Resilience Corps NC offers a living stipend of $19,859 for 11 months, health insurance reimbursement for premiums, childcare assistance, and professional development opportunities (individual trainings, enrollment in NC Environmental Education Certificate Program, and conferences in conjunction with the NC Commission on Volunteerism). Members are also eligible to sign up for SNAP benefits. Participants who complete the program will receive a Segal Education Award of $6,495 from the National Service Trust.

POSITION RESPONSIBILITIES:

Support daily operations and client services 

1. Facilitate private pay client enrollment and additional client enrollment from the DSS waiting list as a result of additional funding 
   1. Monitor and track incoming enrollment and receiving methods i.e. phone, email, online application
   2. Enroll clients over the phone 
      1. Set up program services in client management software
2. Program policy enforcement
   1. Run weekly reports
   2. Prepare notification mailers
   3. Document in client profiles 
   4. Prepare monthly analysis
3. Address client needs by phone
4. Oversee bi-annual assessments for funding specific clients, approx. 200 clients
   1. Prepare mailers
   2. Track and report progress
   3. Conduct assessment over phone with clients if needed
   4. Oversee data entry, execute if needed 
5. Manage incoming waitlist applications
   1. Submit applications to DSS on the 1st and 15th
   2. Manage internal waitlist document, update monthly with DSS removals/additions
6. Assist with coordinating client deliveries Mon-Fri and every third Wednesday of the month. 
   1. Adjusting client delivery days as requested 
7. Contribute to the development, implementation and evaluation of annual client survey 
8. 2xs week, assist with data transfer from Weekly Wellness Calls document to client management software 
   1. Prepare and submit reports for client updates, meal preferences and quality control issues 
9. Oversee 1 or more of MOWD auxiliary service programs 
10. Identify additional resources in Durham County and assist clients in connecting with appropriate resources. 
11. Assist with data collection, filing and reporting as needed
12. Make deliveries to clients as needed 
     

QUALIFICATIONS

• Ability to use and/or learn computer software for communications and record keeping.
• Ability to work well with a diverse group of staff members, clients, volunteers and community leaders.
• Familiarity with database management and Microsoft Excel.
• Desire to work with senior adults and to provide direct client support. 
• A personal vehicle and a driver’s license preferred.
• Organized and detail oriented
• Ability to work independently

Essential Functions/Physical Demands

• Office work including over the telephone and with a computer.
• Work in loading, unloading, and distributing food up to 20 pounds as necessary.

Preferred Scheduled

Primarily Monday through Friday between 7:30 am and 4:00 pm, with occasional (one to four) Saturday service days throughout the year. 

**Please make sure you upload all of the required documents -  Resume, Cover Letter, State or Federal ID, College Transcripts, Birth Certificate (if US Passport not uploaded).** If required documents are not uploaded at time of application, any offer for employment will be withheld until they are provided. All AmeriCorps Members must submit to having a National Sex Offender, State of Residence (if state is different than NC), State of NC, and Federal FBI Background check conducted. Any applicant denying to submit to these checks will be automatically disqualified as per federal regulations.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business demands.

FOR U.S. APPLICANTS: Meals on Wheels Durham is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.”
 

General Description

Meals on Wheels Durham works with hundreds of volunteers monthly. This position will assist in helping volunteers navigate through available opportunities, onboarding, training, volunteer management, recognition, addressing volunteer concerns, keeping volunteers informed, and conveying the organization's purpose to the public. This role will also help support larger seasonal projects and programs related to client services. The Volunteer Services Associate will be an integral part of our small team, and will report to the Operations Director. 

This 2022-2023 AmeriCorps position will have a start date (for new full-time 11 month members) of September 1st, 2022, and an end date of July 31st, 2023.

Location: Durham, NC

Salary & Benefits: For the 2022-2023 service year, Resilience Corps NC offers a living stipend of $19,859 for 11 months, health insurance reimbursement for premiums, childcare assistance, and professional development opportunities (individual trainings, enrollment in NC Environmental Education Certificate Program, and conferences in conjunction with the NC Commission on Volunteerism). Members are also eligible to sign up for SNAP benefits. Participants who complete the program will receive a Segal Education Award of $6,495 from the National Service Trust.

POSITION ResponsibilitieS

Support daily operations and volunteer services 

1. Contribute to the creation of onsite and/or virtual volunteer trainings. 
   1. Facilitate 2 or more volunteer trainings a month.
2. Supervise and assist volunteers on delivery days, and scheduled onsite volunteer activities
3. Assist with creation of weekly Wellness Call data collection document
4. Assist with monitoring weekly Wellness Calls, provide technical assistance to volunteers who call office 
5. Conduct Wellness Calls to clients as needed
6. Assist with providing content for weekly volunteer newsletter
7. Schedule volunteer communications via Mail Chimp
8. Contribute content for 1 or more social media posts weekly 
9. Participate in the development, implementation, and evaluation of annual volunteer survey
10. Contribute to the creation of a volunteer manual  
11. Oversee 1 or more MOWD auxiliary services program 
12. Participate in the planning and execution of 1 or more volunteer appreciation events. 
13. Assist with data collection and reporting as needed
14. Make deliveries to clients as needed 
15. Participate in 1 or more volunteer recruitment initiatives per month 

QUALIFICATIONS

• Ability to use and/or learn computer software for communications and record keeping.
• Ability to work well with a diverse group of staff members, clients, volunteers and community leaders.
• Comfortable with public speaking, and engaging volunteers.
• Familiarity with database management and Microsoft Excel.
• Desire to work with senior adults and to provide direct client support. 
• A personal vehicle and a driver’s license preferred. Mileage eligible for reimbursement. 

Essential Functions/Physical Demands

• Office work including over the telephone and with a computer.
• Work in loading, unloading, and distributing food up to 20 pounds as necessary.

Preferred Scheduled

Primarily Monday through Friday between 7:30 am and 4:00 pm, with occasional (one to four) Saturday service days throughout the year. 

**Please make sure you upload all of the required documents -  Resume, Cover Letter, State or Federal ID, College Transcripts, Birth Certificate (if US Passport not uploaded).** If required documents are not uploaded at time of application, any offer for employment will be withheld until they are provided. All AmeriCorps Members must submit to having a National Sex Offender, State of Residence (if state is different than NC), State of NC, and Federal FBI Background check conducted. Any applicant denying to submit to these checks will be automatically disqualified as per federal regulations.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business demands.

FOR U.S. APPLICANTS: Meals on Wheels Durham is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.”