Join Our Team

Job Title: Volunteer Impact Coordinator
Department: Operations
Reports To: Operations & Logistics Lead
Supervises: Volunteer Base (including staff Drivers)
Location: Office and field-based opportunities
FLSA Status: Full-time, Exempt

Unleash the Power of Community: Join Us as Our Volunteer Impact Coordinator!
Are you a passionate "people person" with a knack for building relationships and mobilizing communities for a cause? Meals on Wheels of Durham is seeking a dynamic Volunteer Impact Coordinator to champion our incredible volunteer force! This isn't just a job; it's an opportunity to create profound impact by connecting dedicated individuals with our mission to serve homebound seniors and individuals with disabilities. 

In this pivotal role, you won't just manage; you'll inspire over 200 monthly volunteers, fully integrating them into the fabric of our organization and ensuring an exceptional experience for everyone involved. Your leadership will be crucial in expanding our reach and deepening our community connections!

Why You'll Thrive as Our Volunteer Impact Coordinator:

• Be a Catalyst for Change: Directly shape the volunteer experience, from their very first interaction to ongoing recognition, ensuring they feel valued, supported, and connected to our vital work. 
• Empower Our Mission: Play an integral part in delivering meals and fostering social connection, by recruiting, onboarding, training, and coordinating the dedicated individuals who make it all possible. 
• Build Vibrant Partnerships: Develop and nurture relationships with local businesses, schools, faith groups, and community organizations, expanding our volunteer network. 
• Dynamic & Diverse Responsibilities: From strategic recruitment and seamless scheduling to impactful training and heartfelt recognition, every day offers a chance to make a difference. 
• Join a Passionate Team: Be part of an organization deeply committed to enhancing food security and social connection for our clients in Durham. 

What You'll Be Doing (Key Responsibilities):

• Volunteer Recruitment & Onboarding: Develop innovative strategies to attract a diverse and reliable volunteer base. You'll guide them through applications and engaging orientations, setting them up for success. 
• Scheduling & Coordination: Mastermind daily and weekly volunteer schedules, ensuring 100% route coverage and seamless alignment with our kitchen and delivery teams. You'll be the primary point of contact for all volunteer inquiries and support.
• Training & Development: Conduct engaging in-person and/or virtual training sessions on safety, client engagement, and delivery procedures, fostering a confident and capable volunteer force. 
• Engagement & Recognition: Design and implement creative recognition programs, appreciation events, and volunteer spotlights to celebrate their invaluable contributions. 
• Data & Impact Tracking: Maintain up-to-date volunteer records and generate reports to showcase their immense impact on our community. 

What We're Looking For:

• 3–5 years of experience in volunteer coordination, nonprofit program management, or community engagement. 
• Proven success in managing and inspiring large groups of volunteers.
• Exceptional communication, interpersonal, and relationship-building skills – you're a true people person!
• Highly organized, detail-oriented, and adept at managing multiple priorities.
• Comfortable with database and scheduling software (e.g., Microsoft Office Suite, Google Suite, CRM, volunteer platforms).
• Ability to work flexible hours, including occasional evenings and weekends for events. 
• Bachelor’s degree preferred, or an equivalent combination of education and experience. 

Perks & Benefits:

• Health, dental, and vision insurance 
• 403(b) retirement plan with employer contributions 
• 11 Holidays
• Paid Time Off (no accrual period)
• Professional development opportunities 
• Mission-driven team culture 
• Competitive Hiring Range: $42,000 - $50,000 annually 

Location: Durham, NC (Office and field-based opportunities) 

Position Type: Full-time, Exempt 

If you're ready to make a profound impact by empowering the heart of our operations – our volunteers – we encourage you to apply!

Ready to Apply?
Submit your resume, three references, and a brief cover letter to jason@mowdurham.org. Only complete application submissions and those sent to above email address will be considered. Applications will be accepted on a rolling basis with initial interviews scheduled to begin the week of July 28, 2025.

Job Description

Position Summary:  
The Volunteer Impact Coordinator oversees all aspects of volunteer engagement at Meals on Wheels of Durham, Inc., a Meals on Wheels affiliate serving homebound seniors and individuals with disabilities. This role is responsible for recruiting, onboarding, scheduling, supporting, and recognizing over 200 monthly volunteers who serve in delivery, administrative, operation, pantry, and event roles. The ideal candidate is a proactive people-person with excellent communication and organizational skills, passionate about mobilizing community members to support food security and social connection.

Key Responsibilities: 
👥 Volunteer Recruitment & Onboarding

• Develop and implement strategies to recruit a diverse and reliable volunteer base.
• Build partnerships with local businesses, schools, faith groups, and community organizations.
• Coordinate background checks, applications, interviews, and orientations for all incoming volunteers.
• Create and update volunteer onboarding materials, including handbooks and safety protocols.

📅 Scheduling & Volunteer Management

• Maintain daily and weekly volunteer schedules across multiple service areas, ensuring 100% route coverage.
• Coordinate closely with the kitchen and delivery teams to align volunteer assignments with operational needs.
• Use volunteer management software (e.g., VolunteerHub, SignUpGenius, Purplewire) to streamline communication and scheduling.
• Serve as primary point of contact for volunteer questions, absences, and emergencies.

🧑‍🏫 Training & Supervision

• Conduct in-person and virtual training for new and returning volunteers on safety, client engagement, and delivery procedures.
• Monitor volunteer performance and provide regular feedback, coaching, or retraining as needed.
• Support conflict resolution and uphold organizational standards and values.

💌 Volunteer Engagement & Recognition

• Design and execute recognition programs, appreciation events, and volunteer spotlights.
• Create and distribute regular newsletters, impact stories, and updates to sustain engagement and gratitude.
• Collect and share testimonials and photos (with consent) to celebrate volunteers and promote service.

📊 Data Tracking & Reporting

• Maintain accurate volunteer records, including hours, assignments, and impact metrics.
• Generate monthly and annual reports on volunteer participation and retention.
• Track trends in recruitment, demographics, and feedback to continuously improve program quality.

🛡️ Risk Management & Compliance

• Ensure all volunteers complete safety training, route procedures, and confidentiality agreements.
• Uphold food safety and client interaction standards in compliance with Meals on Wheels guidelines.
• Manage volunteer-related incident reporting and documentation.

Required Qualifications: 

• 3–5 years of experience in volunteer coordination, nonprofit program management, or community engagement preferred.
• Demonstrated success managing large groups of volunteers with varying schedules and responsibilities.
• Excellent communication, interpersonal, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities with grace.
• Comfortable with database and scheduling software (e.g., Microsoft Office Suite, Google Suite CRM, or volunteer platforms).
• Ability to work flexible hours, including some evenings and weekends for events.
• Valid driver’s license and reliable transportation for occasional offsite events or deliveries.

Education/Experience:

Bachelor’s degree from four-year college or university preferred; or equivalent combination of education and experience as noted above.

Work Environment: 

• Office and field-based role.
• Requires some local travel for outreach and events.
• Occasional early mornings, evenings, or weekends to accommodate volunteer schedules.
• Frequent standing and walking. 
• Must be able to occasionally lift and/or move up to 15 pounds. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Title: Mission and Team Support Coordinator
Department: Administration
Reports To: Executive Director
Supervises: Not applicable
Location: Office-based assignment
FLSA Status: Full-time; Exempt

Join Our Mission: Mission and Team Support Coordinator at Meals on Wheels of Durham!
Are you a highly organized, tech-savvy, and compassionate individual looking to make a real difference in your community? Meals on Wheels of Durham is seeking a Mission and Team Support Coordinator to be the heart of our office, ensuring smooth operations and supporting our vital mission of caring for seniors and adults with disabilities!  This isn't just an administrative role; it's an opportunity to be an integral part of a team dedicated to serving over 500 homebound clients monthly. We're looking for someone who thrives in a collaborative environment and is passionate about community health and supporting older adults. 

Why You'll Love Being Part of Our Team:

• Impactful Work: Directly support the Executive Director, department leads, and program teams, contributing to critical services that keep our community nourished and connected. 
• Dynamic Role: From managing front desk operations and calendars to assisting with communications, recordkeeping, and special projects, no two days are the same! 
• Collaborative Culture: Be a key player in our close-knit team, supporting volunteer check-ins, donor events, and client services. 
• Flexible Schedule: This position can accommodate PART-TIME or FULL-TIME hours, offering flexibility for the right candidate! 
• Meaningful Mission: Join an organization deeply committed to caring for seniors and adults with disabilities in Durham. 

What You'll Bring:

• 2-3 years of administrative, clerical, or office support experience (nonprofit or human services experience preferred). 
• Proficiency in Microsoft Office Suite, Google Workspace, CRM platforms, and basic database use. 
• Exceptional communication, customer service, and organizational skills. 
• A keen eye for detail and the ability to manage multiple tasks and deadlines with professionalism and discretion. 
• An Associate's degree or equivalent, or relevant experience and/or training. 

A Day in the Life Might Include:

• Being the welcoming face and voice of our organization, handling inquiries and greeting visitors. 
• Orchestrating meetings and appointments for leadership, ensuring everything runs smoothly. 
• Crafting compelling thank-you letters and engaging email updates to our community. 
• Maintaining vital client, volunteer, and donor information with precision. 
• Lending a hand to our program teams during peak times, ensuring our services reach those in need. 

Perks & Benefits:

• Health, dental, and vision insurance 
• 403(b) retirement plan with employer contributions 
• 11 Holidays
• Paid Time Off (no accrual period)
• Professional development opportunities 
• Mission-driven team culture 
• Competitive Hiring Range: $32,000 - $36,000 annually 

Location: 
Durham, NC (Office-based, with occasional evening/weekend support as needed). 

Apply Today and Help Us Deliver More Than Just Meals!

Ready to Apply?
Submit your resume, three references, and a brief cover letter to jason@mowdurham.org. Only complete application submissions and those sent to above email address will be considered. Applications will be accepted on a rolling basis with initial interviews scheduled to begin the week of July 28, 2025.

Job Description

Position Summary:  
The Mission and Team Support Coordinator plays a key role in supporting the day-to-day operations of Meals on Wheels of Durham, Inc., a Meals on Wheels affiliate serving more than 500 homebound clients monthly. This position provides direct administrative support to the Executive Director and department leads, ensures smooth front office operations, and assists with volunteer, donor, and client communications. The ideal candidate is detail-oriented, friendly, tech-savvy, and committed to our mission of caring for seniors and adults with disabilities.

Key Responsibilities: 
🗂️ Office & Administrative Support

• Manage front desk duties including answering phones, greeting visitors, sorting mail, and responding to general inquiries.
• Maintain organized digital and physical filing systems for administrative and program-related documents.
• Order and maintain office supplies, printed materials, and kitchen essentials.

📅 Scheduling & Calendar Management

• Coordinate meetings, appointments, and conference calls for Executive Director and leadership staff.
• Prepare agendas, take meeting minutes, and distribute follow-up documentation as needed.
• Assist with logistics for board meetings, volunteer orientations, and donor events.

💬 Communication & Correspondence

• Draft and format internal and external communications including memos, thank-you letters, and email updates.
• Maintain email distribution lists and assist with e-newsletters using platforms like Mailchimp or Constant Contact.
• Support creation of flyers, forms, and marketing materials as requested.

🧾 Recordkeeping & Data Entry

• Input and update client, volunteer, and donor information in the CRM or tracking system.
• Assist with compiling reports and maintaining accurate records for grants, board reports, and audits.
• Process basic forms such as volunteer applications, client referrals, and vendor invoices.

🙋 Support to Program Teams

• Provide administrative support to Client Services, Volunteer Services, and Development teams as needed.
• Assist with volunteer check-ins, route paperwork, and meal delivery rosters during peak times.
• Help coordinate special projects like fundraising campaigns or holiday gift drives.

Required Qualifications: 

• 2–3 years of administrative, clerical, or office support experience (nonprofit or human services preferred).
• Proficient in Microsoft Office Suite, Google Workspace, CRM platforms, and basic database use.
• Excellent communication, customer service, and organizational skills.
• Ability to manage multiple tasks and deadlines with attention to detail.
• Discretion and professionalism in handling confidential information.
• A collaborative attitude and interest in supporting older adults and community health.

Education/Experience: 

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Certificates and Licenses:
None required

Work Environment: 

• Office-based role with potential for hybrid flexibility.
• Occasional lifting (up to 20 pounds) for office or event materials.
• Standard Monday–Friday work hours, with some evening/weekend support as needed

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Title: Operations & Logistics Lead
Department: Operations
Reports To: Director of Operations
Supervises: Volunteer Services Coordinator & Client Services Coordinator
Location: Office based; In-person presence required for operational oversight; Hybrid flexibility possible
FLSA Status: Full-time, Exempt

Join Our Leadership Team: Become Our Operations & Logistics Lead!
Are you a seasoned operations professional with a passion for efficiency, problem-solving, and making a tangible impact in your community? Meals on Wheels of Durham is searching for an exceptional Operations & Logistics Lead to play a pivotal role in our mission! This isn't just about managing logistics; it's about optimizing every step of our process to ensure timely, safe, and compassionate meal delivery to hundreds of homebound clients. 

As our Operations & Logistics Lead, you will be the backbone of our daily service, working hand-in-hand with the Director of Operations to streamline everything from meal production and packaging to efficient delivery routes. You'll directly supervise key operational staff and act as the go-to problem-solver for real-time service delivery issues. Your leadership will be crucial in expanding our bandwidth for future service expansion and ensuring client satisfaction.

Why You'll Thrive in This Role:

• Lead with Impact: Directly influence the efficiency and effectiveness of our core operations, ensuring vital meals reach those in need safely and on schedule.
• Problem-Solver Extraordinaire: Tackle daily challenges, from optimizing routes to coordinating with various teams, ensuring seamless service delivery. 
• Strategic Growth Partner: Your work will directly contribute to creating the necessary bandwidth for our service expansion, helping us reach even more individuals in our community.
• Hands-On Leadership: Supervise and mentor a dedicated team, including route coordinators, kitchen aides, and delivery drivers, fostering a collaborative and high-performing environment. 
• Integral to Our Mission: This position is a critical part of our team and culture, vital to maintaining compliance with regulations and upholding our commitment to client satisfaction. 
• Meaningful Work: Be part of a passionate organization that reduces hunger and isolation among homebound seniors and individuals with disabilities in Durham. 

What You'll Be Doing:

• Overseeing Meal Production & Packaging: Supervise kitchen operations, ensuring top-notch quality, timeliness, and strict adherence to food safety standards. 
• Optimizing Delivery Logistics: Manage daily delivery schedules, troubleshoot disruptions, and continuously improve our routing systems. 
• Ensuring Facilities & Fleet Readiness: Support vehicle maintenance and scheduling, and conduct regular safety checks of our facility. 
• Driving Operational Excellence: Maintain accurate records, ensure staff training, and continuously refine operational policies and procedures. 
• Supervising & Supporting Teams: Provide direct supervision and coaching to operations staff, and coordinate closely with volunteer and client services to align operational needs. 

What We're Looking For:

• 3–5 years of experience in nonprofit, food service, logistics, or healthcare operations. 
• Proven supervisory experience in a fast-paced, dynamic environment. 
• Strong analytical, problem-solving, multitasking, and communication skills. 
• Proficiency in Microsoft Office, Google Workspace, route optimization tools, and scheduling software.
• Understanding of food safety, transportation compliance, and nonprofit service delivery. 
• Bachelor’s degree in Business Administration, Public Health, Operations, or a related field, or equivalent experience. 
• Valid driver’s license and willingness to travel locally as needed. 

Perks & Benefits:

• Health, dental, and vision insurance 
• 403(b) retirement plan with employer contributions 
• 11 Holidays
• Paid Time Off (no accrual period)
• Professional development opportunities 
• Mission-driven team culture 
• Competitive Hiring Range: $52,000 – 60,000 annually

Location: 
Durham, NC (Office-based, with occasional weekend support as needed). 

If you're ready to step into a leadership role where your operational expertise directly supports a compassionate mission, we encourage you to apply!

Ready to Apply?
Submit your resume, three references, and a brief cover letter to jason@mowdurham.org. Only complete application submissions and those sent to above email address will be considered. Applications will be accepted on a rolling basis with initial interviews scheduled to begin the week of July 28, 2025.

Job Description

Position Summary:  
The Operations and Logistics Lead supports the Director of Operations in managing and optimizing the daily logistics, meal delivery processes, and facilities functions at Meals on Wheels of Durham, Inc., a Meals on Wheels affiliate. This role plays a critical part in ensuring meals are prepared, packaged, and delivered safely, efficiently, and on schedule, while maintaining compliance with local and federal regulations. The Assistant Director also supports client satisfaction ensuring that client enrollments, concerns, and supports are address accurately and in a timely manner. The Assistant Director directly supervises operations staff and acts as the primary problem solver for real-time service delivery issues.

Key Responsibilities: 
🥣 Meal Production & Packaging Oversight

• Supervise day-to-day kitchen operations, ensuring quality, timeliness, and adherence to food safety standards.
• Coordinate with the Kitchen Manager to streamline prep, packaging, and sanitation protocols.
• Ensure compliance with all health department guidelines and food handling procedures.
• Support vendor management, supply ordering, and inventory tracking.

🚚 Delivery Logistics & Route Management

• Oversee daily delivery schedules, route assignments, and transportation efficiency.
• Troubleshoot disruptions or volunteer/staff shortages and adjust plans accordingly.
• Monitor and improve routing tools and systems in partnership with logistics staff.

🛠️ Facilities & Fleet Coordination

• Support vehicle scheduling, maintenance, and documentation for meal delivery fleet.
• Liaise with facilities vendors for repairs, inspections, and compliance needs.
• Conduct regular safety checks of the facility, delivery areas, and kitchens.

🧾 Operational Systems, Compliance, & Reporting

• Maintain accurate operational records including inventory, delivery logs, and incident reports.
• Ensure staff are trained on operational procedures, safety protocols, and emergency response.
• Maintain and improve operational policies, procedures, and reporting systems.
• Report operational performance metrics to Director of Operations at pre-determined intervals.
• Collaborate with the Director of Operations on audits, reports, and inspections.

👥 Team Leadership & Collaboration

• Supervise logistics personnel including route coordinators, kitchen aides, and delivery drivers.
• Lead daily operational check-ins and resolve emergent service disruptions.
• Provide coaching, support, and scheduling oversight for frontline operational staff.
• Coordinate with Volunteer Services to align volunteers with operational needs.
• Serve as acting Director in their absence.

Required Qualifications: 

• 3–5 years of experience in nonprofit, food service, logistics, or healthcare operations
• Prior supervisory experience in a fast-paced environment
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office, Google Workspace, route optimization tools, and scheduling software
• Understanding of food safety, transportation compliance, and nonprofit service delivery
• Experience supervising staff and/or volunteers in a dynamic, time-sensitive environment.
• Strong problem-solving, multitasking, and communication skills.
• Valid driver’s license and willingness to travel locally as needed.

Education/Experience:

Bachelor’s degree from four-year college or university in Business Administration, Public Health, Operations, or related field; or equivalent combination of education and experience as noted above.

Work Environment: 

• This role is primarily based on-site at 2522 Ross Rd., Durham, NC 27703.
• Work hours include early mornings, and occasional evenings, or weekends to support delivery or emergency response.
• Frequent standing and walking. 
• Must be able to occasionally lift and/or move up to 15 pounds. 
• Local travel required to delivery hubs, vendor sites, or during audits.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.